You may notice a Can't send updates message at the top of a post on your mobile device (or comments and media highlighted in red). This means your posts, comments, or media have not yet reached all users on a project with you. If this happens you can manually sync them from within the Settings page on your mobile device.

Important: if you have posts and media pending sync, do NOT log out or delete the app. All pending data and posts that have not yet made it into the system will be wiped from the device and unrecoverable. 

Why are my posts not updating?

This could be because you have weak cell signal, are in and out of different reception areas, are logging onto different wifi networks, or are working with a hot spot.

How do I sync my failed posts and media?

To access the manual sync options, tap the “...” button from the top right of your project feed, and click Settings. Be sure to try both options - Send non uploaded posts AND Send non-uploaded media.

iOS

Android

Click on each one to tell you how many posts are affected and confirm to send.

We recommend performing this manual sync with a strong internet connection. Depending on how many posts are syncing, it could take several minutes to complete.

You have 0 failures but the error message still shows.

If it shows there are no posts waiting to sync, please ignore the error. It looks like we may have a bug where that message appears when it shouldn't.

If anyone has a number indicating posts that did not sync, clicking okay should force the sync. If it still doesn't, please have them reach out to us here. If everything seems like it's synced, please ignore the message for now.

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