FAQ

My post or update is having trouble syncing (Android)

If any of your posts have not fully synced, you can manually sync them.

Written by Lekan Nicholson
Updated over a week ago

How do I add text to a photo or drawing?

Markup your media and plans in Fieldlens with text

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Written by Akhila Athresh
Updated over a week ago

Can I print or send a report on a single post?

Send a post by exporting it from Fieldlens

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Written by Akhila Athresh
Updated over a week ago

Can I see posts in more than one project?

See what project needs your attention with Cross Project Dashboard

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Written by Akhila Athresh
Updated over a week ago

What is a Fieldlens project and how is it organized?

How is a Fieldlens project organized?

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Written by Akhila Athresh
Updated over a week ago

Who can create a project?

Project Organizers create and manage projects in Fieldlens.

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Written by Akhila Athresh
Updated over a week ago

How do I rename my project?

Editing a project name in Fieldlens

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Written by Akhila Athresh
Updated over a week ago

How do I archive or delete a project?

Contact Fieldlens Support to archive projects.

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Written by Akhila Athresh
Updated over a week ago

Why does a project need a postal code?

Project weather is determined by the project zip code.

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Written by Akhila Athresh
Updated over a week ago

What does "People" mean in Fieldlens?

The People page is your project directory.

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Written by Akhila Athresh
Updated over a week ago

How do I remove someone from a project?

Removing a user in Fieldlens

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Written by Akhila Athresh
Updated over a week ago

How do I edit or delete a location for the project?

Project locations can be edited or removed by a Project Organizer

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Written by Akhila Athresh
Updated over a week ago

What should I use for categories?

Starter list of categories

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Written by Akhila Athresh
Updated over a week ago

How do I edit a post?

You can edit post details from both the web and mobile apps.

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Written by Akhila Athresh
Updated over a week ago

How do I add to a Fieldlens post?

Add your photo and video updates to a post.

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Written by Akhila Athresh
Updated over a week ago

I posted in the wrong project. How can I move it?

You can move posts from one project to another from the web app.

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Written by Akhila Athresh
Updated over a week ago

My post or update is having trouble syncing (iOS)

If any of your posts have not fully synced, you can manually sync them.

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Written by Akhila Athresh
Updated over a week ago

I’ve been invited to a project - why don’t I see any posts?

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Written by Akhila Athresh
Updated over a week ago

How do I create a task in Fieldlens?

Add assignees to turn your posts into tasks.

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Written by Akhila Athresh
Updated over a week ago

Why should I include "My company" in the To field when posting?

Keeping your team in the loop is easy.

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Written by Akhila Athresh
Updated over a week ago

When I send someone a post or assign a task to them, what does the email they receive look like?

Posts assigned or sent to an email address that is not a Fieldlens user will receive an email.

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Written by Akhila Athresh
Updated over a week ago

How do I find my drafts?

Getting back to your saved posts

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Written by Akhila Athresh
Updated over a week ago

Why do I see so many drafts in my "Drafts" quick filter?

You'll see your own drafts as well as those of your coworkers.

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Written by Akhila Athresh
Updated over a week ago

What does 'Void' do, and can I view a post marked 'Void'?

Void removes posts from your Feed and reports, but you can still view them on the web.

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Written by Akhila Athresh
Updated over a week ago

If all my drawings are in a single PDF, will Fieldlens break them up into individual files?

Multiple drawings uploaded as a single PDF will be split up into individual drawing sheets.

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Written by Akhila Athresh
Updated over a week ago

What do I do if a uploaded PDF drawing file has a status of "ERROR"?

Troubleshoot drawings

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Written by Akhila Athresh
Updated over a week ago

My files say they are synced in the Drawings Uploader but I don't see them in the web app. Why not?

Uploaded drawings will need to be processed before they appear in the web app.

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Written by Akhila Athresh
Updated over a week ago

I am a Bluebeam user - how do I integrate with Fieldlens?

Set up your Fieldlens integration with Bluebeam.

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Written by Akhila Athresh
Updated over a week ago

Now that my master set is uploaded, I've received a bulletin. What do I do?

Fieldlens will sync your bulletins and match them against your previously uploaded drawings.

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Written by Akhila Athresh
Updated over a week ago

I’ve uploaded a large amount of files. How do I know which drawings came from each file?

Quickly see which drawings came from the same uploaded file.

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Written by Akhila Athresh
Updated over a week ago

How do I know when my uploaded drawings are ready?

Check the status of your uploads under Drawings > View Uploads.

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Written by Akhila Athresh
Updated over a week ago

How long will it take to process my drawings?

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Written by Akhila Athresh
Updated over a week ago

What is the maximum size of a drawing file that can be uploaded?

You can upload a drawing file up to 250mb.

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Written by Akhila Athresh
Updated over a week ago

How do I delete drawings from my project?

Project Organizers can unpublish or completely delete drawings

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Written by Akhila Athresh
Updated over a week ago

How do I view unpublished drawings?

Unpublished drawings can be viewed on the web app

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Written by Akhila Athresh
Updated over a week ago

Who else can see my exported reports?

Fieldlens provides an automatic email record of every report you run.

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Written by Akhila Athresh
Updated over a week ago

Can I see a list of all reports that I've run?

Fieldlens keeps a record of all the reports you've run.

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Written by Akhila Athresh
Updated over a week ago

How do I add weather to my report?

Add weather to reports.

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Written by Akhila Athresh
Updated over a week ago

How can I get help?

Reach one of our coaches right in the web or mobile apps

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Written by Akhila Athresh
Updated over a week ago

How do I cancel my account?

Reach out to our support representatives if you need to cancel.

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Written by Akhila Athresh
Updated over a week ago